Privacy Policy
Last updated: January 1, 2026
Febily ("Febily," "we," "us," or "our") provides AI receptionist services for salons and barber shops. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, request a demo, or subscribe to our services.
1. Information We Collect
- Account & contact information: name, business name, email, phone number, and billing details you submit through our forms or checkout.
- Call data: audio recordings, transcripts, caller phone numbers, appointment details, and metadata generated when our AI receptionist handles calls on your behalf.
- Usage data: device, browser, IP address, pages viewed, and interactions with our website, collected via cookies and similar technologies.
- Integration data: calendar availability and appointment details from services you connect (e.g., Google Calendar).
2. How We Use Information
- To provide, operate, and improve the Febily service.
- To answer calls, book appointments, and sync with your calendar.
- To communicate with you about your account, billing, support, and product updates.
- To train and improve our AI models using de-identified or aggregated data.
- To comply with legal obligations and enforce our terms.
3. How We Share Information
We do not sell your personal information. We share limited information with trusted service providers who help us operate the platform (hosting, telephony, AI infrastructure, payment processing, analytics, and customer support), and when required by law.
4. Data Retention
We retain personal information for as long as your account is active and as needed to provide the service, resolve disputes, and comply with our legal obligations. Call recordings may be retained on a rolling basis according to your plan.
5. Security
We use industry-standard technical and organizational safeguards to protect your data, including encryption in transit and at rest, restricted access controls, and monitoring. No system can be guaranteed 100% secure.
6. Your Rights
Depending on your location, you may have rights to access, correct, delete, or export your personal information, and to opt out of certain processing. To exercise these rights, email us at febilysupport@gmail.com.
7. Children's Privacy
Febily is intended for business use and is not directed to children under 13. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified via email or on our website.
9. Contact Us
Questions? Email febilysupport@gmail.com.